Refund Policy

Refunds are processed in 5-7 business days after approval. We keep refunds straightforward so you can shop with confidence. Once approved, your refund goes back to your original payment method and then your bank or provider finalizes the posting.

Refund timeline

1. When refunds are approved

Refunds are approved after your return is received and inspected. Eligible returns should be sent back within 30 days from delivery. If we confirm an issue and let you keep or discard the item, we may approve a refund without requiring a return.

2. Refund method

All refunds are sent to the original payment method used at checkout (PayPal, credit/debit cards, Stripe, or Airwallex). We are not able to redirect refunds to a different method.

3. Processing time after approval

After approval, Bayiren processes the refund within 5-7 business days.

4. Time to appear on your statement

After we process the refund, your bank or payment provider typically posts it within 5-10 business days. This timing can vary by card issuer or bank.

5. How original shipping charges are treated

Original shipping charges are refunded only when Bayiren is at fault. Otherwise, shipping is nonrefundable.

6. Restocking fee disclosure

We do not charge a restocking fee.

7. Partial refunds

We may issue a partial refund when returned items are not in original condition (for example: missing tags, signs of wear, stains, smells, or damage). Any partial refund is issued to the original payment method after inspection, and we will email the outcome before finalizing.

8. Contact for refund questions

Need help with a refund? Email [email protected] and include your order number for the fastest assistance.

In short: refunds are approved after inspection (or without return when we confirm an issue), processed in 5-7 business days, usually appear in 5-10 business days, no restocking fees, and original shipping is refunded only when Bayiren is at fault.