Return & Refund Policy

At Bayiren, we want every customer to feel confident and satisfied with their purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for all orders placed through our store, including shirts and cardigans.

By purchasing from Bayiren, you agree to the terms outlined in this Return & Refund Policy. Please read it carefully before initiating a return request.

1. Return Eligibility

We offer a flexible return window to ensure customer satisfaction. Items may be returned within the specified return period as long as they meet our return conditions.

Return Condition	Details
Return Window	60 Days from Delivery Date
Return Condition	Item must be unused, unwashed, and in original condition
Packaging Requirement	Original packaging preferred but not strictly required
Return Fees	No Return Fees

Returns requested after 60 days from delivery may not be eligible for approval.

2. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, customization, or final sale conditions. These may include:

• Items that have been worn, washed, or damaged by the customer
• Final sale or clearance items (if applicable)
• Items returned after the 60-day return window

3. Return Process

To initiate a return, customers should contact our support team with order details. Once your request is reviewed and approved, return instructions will be provided.

Typical return steps include:

• Contact support at [email protected]
• Provide order number and reason for return
• Receive return authorization and instructions
• Ship the item back to the provided return address

Once the returned item is received and inspected, we will proceed with the refund process if all conditions are met.

4. Refund Policy

After your return is received and approved, refunds will be processed according to the timeline below.

Refund Detail	Information
Refund Processing Time	Up to 12 Business Days
Refund Method	Original payment method used at checkout
Refund Fees	No Fees Applied
Return Approval Required	Yes

Refunds are issued only after returned items have been received and inspected. Processing times may vary depending on the payment provider.

5. Exchanges

If you need a different size or item, you may request an exchange instead of a refund (subject to availability).

Exchanges follow the same eligibility requirements as returns and must be requested within the 60-day return window.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately so we can resolve the issue.

We may request photos or additional details to verify the issue before providing a replacement or refund.

7. Shipping Costs for Returns

Bayiren does not charge return or refund processing fees. However, customers may be responsible for return shipping costs unless the return is due to our error (such as incorrect or defective items).

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check with your bank or payment provider first, as processing times may vary.

If the issue persists, please contact our support team for assistance.

9. Order Cancellation vs Return

Orders can only be canceled before they are processed or shipped. Once an order has been fulfilled, it will fall under this Return & Refund Policy instead of cancellation.

10. Customer Support

For any questions regarding returns or refunds, our support team is available to assist you.

Store Name	Bayiren
Email	[email protected]
Support Hours	8:00 AM – 7:00 PM EST
Support Days	Monday – Saturday

11. Policy Agreement

By placing an order with Bayiren, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

We appreciate your trust in Bayiren and are committed to providing a fair and transparent return experience.